• Inbound Call Center Representative

    Job Locations US-IL-Schaumburg
    Job ID
    Customer Service/Support
  • Overview

    Inbound Call Center Representatives - Familia Dental - $13/hr 


    Job Type: Full-time



    This position is located at Familia Dental's Corporate Headquarters in Schaumburg, IL.


    Company Overview:


    At Familia Dental, our dental team of professionals is just that – a family. We approach both our patients and our employees with caring, understanding, and compassion. These values are reflected in the way we interact with each other during our daily activities, along with dignity and respect.


    The work schedule for this position is:


    4 weekdays from11:00 AM - 8:00 PM, with one weekday off


    Saturday from 8:00 AM - 2:00 PM.


    2 weeks of paid training is provided for this position, during which the work schedule would be: Monday through Friday: 9:00 AM - 3:00 PM


    Familia Dental offers medical, dental, prescription, vision and life insurance, medical FSA (Flexible Spending Account) benefits, and paid time off.




    • Handle incoming calls from patients and prospective patients for Familia Dental’s 42 different dental offices throughout the United States.
    • Schedule dental appointments for patients, and maintain and update the appointment calendars.
    • Answer, screen, or forward calls, provide general information and take messages for employees within the organization
    • Provide information about establishment, such as location, hours of operation or dental services provided.
    • Data entry in order to prepare documents and/or adjust general patient account information.
    • Maintain records of patients' contact information and other relevant information.
    • Other duties as may be assigned.


    • A minimum of 3 months of experience in a call center or an office/clerical/administrative/healthcare customer service role 
    • Healthcare experience is a bonus, but not required
    • Strong MS Office skills
    • Experience multi-tasking within a fast-paced environment
    • Exceptional verbal and written communication skills.
    • High school diploma or equivalent.


    If you are looking for professional growth in your career, view it as a challenge, and are eager to work for a company that takes pride in developing your personal capabilities, Familia Dental may be the right working environment for you.


    Familia Dental is proud to be an equal opportunity employer.



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