• Medical / Dental Office Manager

    Job Locations US-IL-Springfield
    Job ID
  • Overview

    Familia Dental has an immediate opportunity for a Medical / Dental Office Manager in Springfield, IL.


    Position Overview:

    The Medical Office Manager position offers a competitive annual salary, that is based upon experience level and type. The Office Manager would also be eligible for monthly bonuses each month, that are based upon meeting or exceeding monthly operational goals, primarily patient volume and production.


    Familia Dental offers group medical, dental, prescription, vision, life and FSA medical benefits, and substantial paid time off/paid vacation time.


    The hours of the position are Monday - Friday, 8:30 AM - 6:00 PM.

    Occasional overtime might be required as needed for any urgent issues as may arise, but not frequently.


    Company Overview:

    At Familia Dental, our dental team of professionals is just that – a family. We approach both our patients and our employees with caring, understanding, and compassion. These values are reflected in the way we interact with each other during our daily activities, along with dignity and respect.


    • Coordinate all aspects of patients’ dental care by monitoring patient flow and overseeing the work of office staff.
    • Schedule office staff to provide excellent patient care and customer service. Scheduling levels are based on patient volume and minimum coverage levels.
    • Hire, train, develop, and mentor office staff (dental assistants and dental receptionists), as needed.
    • Explains financing options and payment plans to patients.
    • Works closely with the doctors assigned to the office to coordinate patient care and to address employee training needs, as needed.
    • Understand and explain insurance benefits and financial options in non-clinical terms.
    • Protect confidentiality of patient information.
    • Follows and enforces adherence to established policies, procedures and regulatory requirements.
    • Hears and resolves complaints/concerns from patients and employees.
    • Conducts performance reviews for all staff employees.
    • Conducts meetings with staff to assure everyone is aware of goals and any changes/additions to policies and procedures.
    • Conducts morning huddles, chart reviews and regular office meetings to keep staff informed of daily/weekly goals and any changes or new requirements in policies and/or procedures.
    • Responsible for inventory management of tools, instruments, and supplies. May delegate this responsibility to staff members
    • May assist front desk staff with patient check-in and follow-up from time to time, as needed.
    • Understand and follow HIPAA regulations and maintain confidentiality.
    • Understand and follow state and Federal OSHA laws, infection control, safety standards in the dental office.


    • 3 years of managerial or supervisory experience within the healthcare or dental field is required, preferably hands-on.
    • Previous management / supervisory experience overseeing 10 or more employees within the healthcare/dental field is preferred
    • Experience in hiring employees is preferred
    • Experience in training employees
    • Excellent customer/patient service and verbal communication skills
    • Ability to work in a fast paced, patient-focused environment.
    • Detail oriented with the ability to multi-task.
    • Good interpersonal and listening skills, in order to resolve patient questions and concerns.
    • Ability to handle multiple, competing priorities


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