• Collections

    Job Locations US-IL-Schaumburg
    Job ID
    Customer Service/Support
  • Overview

    Job Purpose

    To effectively and efficiently locate status of insurance claims filed on behalf of patients with various insurance companies.  Contact is made by telephone.  Duties include posting payment amounts to patient’s account, preparing statements, and keeping records of collection attempts.



    Essential Duties and Responsibilities

    The Collector performs many tasks requiring both interpersonal and technical skills.


    Duties and Responsibilities:

    • Confer with insurance company representatives by telephone to determine reasons for overdue payments
    • Locate and monitor overdue accounts, using computers and a variety of automated systems.
    • Record information about status of collection efforts.
    • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
    • Perform various administrative functions for assigned accounts, such as recording address changes.
    • Receive payments and post amounts paid to customer accounts.
    • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
    • Other duties as may arise.



      Knowledge, Skills, and Abilities

    • Knowledge of principles and processes for providing customer.
    • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
    • Active Listening skills. Must be able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
    • Ability to talk to others to convey information effectively.
    • Time Management Skills to manage one’s own time.
    • The ability to communicate information and ideas in writing so others will understand.
    • Communicating with people outside the organization, representing the organization to customers, the public, and other external sources.  This information can be exchanged in writing, or by telephone or e-mail.
    • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.


      Qualifications (Experience, Education, Licensure, Certification)

    • High School diploma or equivalent required.  Will consider relevant work experience.
    • 1-2 Years of related work experience preferred.
    • Excellent computer skills including MSOffice and practice management software.  Entering, transcribing, recording, or maintaining information in written or electronic form.
    • Excellent organizational skills and attention to detail.
    • Excellent communication skills.

    Job requires being honest and ethical


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